Description

Job Description:

Business Overview

The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Technology Management Services Supervisory Department (TMSSD) plays a vital role in CIO Governance, IT financial management, IT procurement, Quality Management System (QMS), technology-related public relations, and human resources strategy. By promoting efficiency, quality, risk management, and organizational strength, we ensure that Tech Divisions remain agile and at the forefront of technological advancement.

Department Overview

The IT Strategy Department (ITSD) is responsible for formulating and executing Rakuten Group's overarching IT strategy. ITSD's core mission is to ensure the delivery of high-quality IT services, optimize customer satisfaction, and effectively manage strategically important initiatives.

The department is structured into four key units: the CIO Office, IT governance, Quality Management, and Tech PR ITSD's responsibilities encompass the oversight of group-wide and tech community wide initiatives.

Section Overview

The Quality Management Section, operating under the CIO, is a newly established organization dedicated to ensuring excellence through quality. Our focus is on enhancing internal structures, processes, procedures, and deliverables to drive continuous improvement. Key initiatives include ISO 9001 for Quality, IT-BCP, Service Resiliency activities and other impactful Quality activities. We work to improve quality through quantitative KPIs set at the CIO level, establish company-wide quality targets and standards and promote awareness of quality practices while fostering horizontal dissemination. "Our commitment is to consistently exceed customer expectations with exceptional quality and service."

Position:

Position Details

The ideal candidate will be process oriented, reliable and have a proactive mindset as well as excellent communication skills. Requires proficiency in requirements gathering, analytical assessment, and presenting data-driven recommendations. The candidate should have experience in some of the following areas: business analysis, strategy, planning, requirements gathering/analysis, data analysis, project management, program management, operation support, KPI tracking, event organization, stakeholder engagement and meeting facilitation, and feel comfortable with public speaking. Successful candidates must have a proven history of project management roles and be customer focused.

Mandatory Qualifications:

- Bachelor's degree (Computer Science/technical preferred).

- 3+ years in project coordination/PMO, consulting, or a technical project-oriented role.

- Exceptional communication skills, proficient in executive and cross-functional liaison.

- Proven project management and organizational skills, including tracking multiple tasks to closure.

- Proficiency in project tools (Jira, Confluence, Trello, etc.), documentation, and presentations.

- High technical acumen; experience in promoting technical services and facilitating executive meetings.
- English: Business level (TOEIC 800 or above).

- Japanese: Native or bilingual proficiency.

Desired Qualifications:

- Experience in Quality Assurance projects.

- Familiarity with ISO 9001/27001 or large-scale transformation projects.

- Experience with BI Tools (e.g., Domo, Tableau) and data visualization/dashboarding.

- Proven ability to consolidate and track projects with many stakeholders.

- Experience consulting about technical solutions, best practices, and standards.

- Experience in cross-functional planning and communication.
- English: Native level.

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