Description

Quality Improvement Supervisor

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Quality Improvement Supervisor to join our Quality Improvement Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Quality Improvement Supervisor, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

1. Directly supervises, manages, and oversees staff, including hiring and providing performance evaluations, salary recommendations, and individual development goals and objectives.
2. Oversees quality improvement activities in assigned area of the State, such as data collection, monitoring, and reporting quality improvement functions.
3. Leads and/or participates in key committees associated with continuous quality improvement, staff education, and/or consumer health and safety issues.
4. Collaborates with Directors to design and conduct reviews of select processes and/or areas of operation to measure performance on quality and compliance indicators; assimilates data from these reviews, provides recommendations for improvement and presents findings to senior management.
5. Develops and implements quality improvement related processes and tools such as chart audits, consumer satisfaction surveys, focused reviews, ongoing data monitoring mechanisms, etc.
6. Monitors compliance of After-Hours requirements, including the review of the On-Call Log for complete and appropriate responses; oversees the preparation of summary records for annual reviews; monitors and facilitates reporting of incidents per protocols.
7. Adheres to the CareStar Rule in performance of job responsibilities.
8. Understands and complies with CareStar Policies and Procedures.
9. Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
10. Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

• Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse and at least 36 months of experience in the home and community-based services within the last 10 years; OR Bachelor's Degree in Business, Nursing, Social Services, or related field and at least 60 months of program management or program analysis experience.
• Experience with continuous quality improvement principles, data analysis and basic statistics. Supervisory experience preferred.
• Strong organizational, critical thinking, and problem solving skills.
• Effective oral and written communication skills.
• Familiarity with suite of Microsoft Office programs.
• Valid driver's license and car insurance as required by State law.

• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives